Erweiterte Garantie

We offer Free FedEx Shipping to the 48 contiguous United States. Orders typically ship within 1 business day from our local warehouses. Delivery is estimated at 5-8 business days. For detailed exclusions (e.g., Hawaii, Alaska), please view our Shipping Policy.

We want you to be completely satisfied with your purchase. We offer a 30-day return window with the following terms:

• 0-14 Days (Risk-Free): If you request a return within 14 days of delivery, we provide a free return shipping label and waive the restocking fee.
• 15-30 Days (Standard): For returns initiated after 14 days, you are responsible for the return shipping cost, and a handling fee will be deducted from your refund.

Important: Please retain all original boxes and packaging materials. Returns sent back without the original packaging may be rejected or subject to a significant deduction. For full details, please visit our Returns & Refunds Policy.

We ship securely via FedEx. However, accidents happen. We strongly recommend adding AIG Shipping Protection at checkout.

With AIG, you are fully covered against lost packages, damage in transit, and even delayed delivery. Claims are typically resolved within 2 business days. Without protection, claims for lost packages delivered to the correct address may be limited. Report any issues immediately via Contact Us.

We aim to ship fast. Order cancellations are only accepted within 1 hour of placement (and before 12 PM CT). If the order has already been processed or shipped, it cannot be canceled and will be treated as a return (shipping costs and handling fees will apply). Please email service@sunaofe.com immediately if you need to make changes.

Our Comprehensive 5-Year Warranty covers manufacturing defects (mechanical and structural). This is separate from shipping damage.

Note: If your item arrives damaged (shipping issue), please report it within 15 days (for AIG holders) or 30 days (standard) to get a free replacement. Learn more at Warranty Page.

Not at all. We prioritize a Quick-Install Design, allowing most items to be assembled in under 20 minutes with the included tools.

For the best experience, we provide installation videos directly on every product page—this is the fastest way to get help. You can also visit our Official YouTube Channel for a full library of assembly guides and tips.

Yes, keep the box! We strongly advise keeping all original packaging materials for at least 30 days. If you decide to return the item, the original box is required to ensure safe transit and avoid extra handling fees.

We aren't just a retailer; we are the makers. With over 30 years of manufacturing excellence, Sunaofe brings you commercial-grade ergonomic furniture directly from the source. By cutting out the middleman, we offer premium quality at factory-direct prices. Read our story at About Us.

Yes! We offer tailored solutions for startups and corporate HQs, including volume discounts. Visit our Enterprise Solutions Page to request a custom quote or contact our sales team.