We strongly recommend keeping your original shipping box and protective materials for at least 30 days. All returns require original packaging. Returns received without the original box may be rejected or subject to a significant repacking and restocking fee (at least 15%) deducted from your refund.
14-Day Risk-Free Return Policy
We stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a simple and transparent return process.
- 0 Handling Fee: Return within 14 days of delivery, and we waive all restocking fees.
- Free Return Shipping: We provide a pre-paid return label for eligible orders.
- Condition: Items must be returned in like-new condition with all original packaging.
Returns & Exchanges Details
A. The 14-Day Free Return Window
For standard orders, you have 14 days from the date of delivery to request a return for any reason (including change of mind or style preference).
- Cost: Free (Pre-paid label provided by Sunaofe).
- Requirement: Item must be disassembled and packed in the original box.
B. Standard Returns (Day 15 - 30)
If a return is requested between 15 and 30 days after delivery, it is considered a Standard Return.
- Return Shipping: The cost of return shipping will be deducted from your refund amount.
- Restocking Fee: A standard handling fee will apply to cover inspection and warehousing costs.
C. Exchanges
We do not offer direct exchanges. To exchange an item for a different color or model:
- Initiate a return for the original item for a refund.
- Place a new order for the desired item immediately to secure stock.
D. Order Cancellations
- Before Shipping: You may cancel your order for a full refund at any time before it has left our warehouse.
- After Shipping: If the order is already in transit, it cannot be canceled. You will need to receive the package and initiate a standard return process. Please do not refuse delivery, as this may result in additional carrier fees deducted from your refund.
E. Non-Returnable Items
The following items are final sale and cannot be returned:
- Gift Cards.
- Customized or personalized items.
- Items marked as "Final Sale" or "Clearance."
- Items damaged by customer misuse or negligence.
🛡️ Coverage & Claims (AIG)
If you purchased protection plans at checkout, use the links below to file a claim.
- Shipping Issue: Package lost, stolen, or damaged upon arrival?
- Product Issue: Mechanical failure or defects after use (Extended Warranty)?
Responsibility & Fees Overview
| Reason / Situation | Timeline | Responsibility | Outcome |
|---|---|---|---|
|
Standard Return (Change of Mind) |
0 - 14 Days | Sunaofe |
Full Refund. We cover shipping & handling. |
| Standard Return (Change of Mind) |
15 - 30 Days | Customer |
Partial Refund. Return shipping + Handling fee deducted. |
| Shipping Issue (Lost / Damaged) |
-- | AIG / Sunaofe | If Insured: File AIG Claim Here ↗ No Insurance: Carrier Investigation. |
| Defective / Wrong Item | Within 30 Days | Sunaofe | Free replacement or Full Refund. |
| No Original Box | Anytime | Customer |
Return Rejected OR Fee. Significant deduction applies if accepted. |
Contact Us
To initiate a return or if you have questions about your order, please contact our support team:
Refund Timing: Refunds are processed within 3-5 business days after the warehouse receives and inspects the return. Your bank may take additional time to reflect the funds in your account.
Sunaofe reserves the right to update this policy at any time.