Trace Ergonomic Mesh Chair with Auto-Follow Backrest

Yes, we provide complimentary FedEx Ground shipping to the 48 contiguous United States. Our standard fulfillment and transit timelines are as follows:

• Processing & Delivery: In-stock orders are processed within 1 business day and typically arrive within 5–8 business days.
• Split Shipments: To ensure safe transit and prevent component damage, heavy items (such as desks and chairs) are packed separately. Your order may arrive in multiple packages, each with its own specific tracking number.

Shipping Exclusions: Please note that we currently do not deliver to Hawaii, Alaska, P.O. Boxes, APO/FPO addresses, or U.S. Territories. For complete delivery and liability details, please review our full Shipping Policy.

We want you to be completely satisfied with your Sunaofe workspace. For all orders placed on or after March 25, 2026, premium return coverage is automatically included at no additional cost:

• 60-Day Comfort Trial: You may request a return for any reason within 60 days of delivery.
• Complimentary Return Shipping: We will provide a pre-paid return label, covering 100% of the return transit costs.

Original Packaging Requirement: Due to the oversized nature of ergonomic furniture, retaining your original boxes and protective materials is mandatory. All items must be disassembled and returned in their original packaging. Returns received without the original packaging will be declined or subject to a strict 20%–30% repacking fee. For complete details, including terms for legacy orders, please review our full Returns & Refunds Policy.

Yes. We partner with AIG to provide comprehensive transit protection, ensuring your workspace arrives in pristine condition.

• Automatic premium coverage: For all orders placed on or after March 25, 2026, Sunaofe fully covers the cost of your shipping protection. You are automatically insured against loss, theft, or transit damage at no additional charge.
• Legacy orders: For purchases made prior to March 25, 2026, transit coverage applies if AIG Shipping Protection was manually selected at checkout.

Claim resolution: In the rare event of a transit issue, covered orders receive expedited replacements or refunds. Please file a claim via the AIG portal directly for the fastest resolution, or consult our full Shipping Policy.

To ensure rapid delivery, orders are routed to our fulfillment centers immediately upon confirmation.

• Modification window: You may cancel or modify your order within a strict 1-hour window after placement (prior to 12:00 PM CT) by immediately emailing service@sunaofe.com.
• After dispatch: Once an order is processed or in transit, it cannot be canceled or rerouted.
• Delivery refusals: Refusing a delivery at your door will result in strict carrier Return-To-Sender fees (typically $50–$100) deducted from your refund. We strongly advise receiving the package and initiating a standard, hassle-free return under our 60-Day Comfort Trial.

Our Limited 5-Year Warranty guarantees the structural and mechanical integrity of your Sunaofe workspace against manufacturing defects.

• Coverage: This includes desk motors, control systems, chair frames, and mechanisms under normal use.
• Transit vs. Warranty: Manufacturing warranties apply to hardware failures over time. If your item arrives damaged in transit, it is immediately covered by our premium AIG transit protection for a rapid replacement.

For detailed specifications on component coverage, please review our full Warranty Policy.

Assembly is engineered to be intuitive and efficient. Most Sunaofe products feature a quick-install architecture that can be completed in under 20 minutes using the included tools.

• Guided setup: Step-by-step installation videos are available directly on each product page and our official YouTube channel.
• Original packaging requirement: Retaining your original box and protective inserts is mandatory. In the event of a return, items must be disassembled and securely packed in their original Sunaofe packaging. Returns without original packaging will be declined or subject to significant repacking fees.

We control the entire craft. With over 30 years of manufacturing heritage, Sunaofe is vertically integrated—meaning we design, engineer, and build our commercial-grade ergonomic furniture in our own facilities.

This direct approach allows us to maintain uncompromising quality control and deliver premium, innovative workspaces without the traditional retail markup. Discover our heritage on our About Us page.

Absolutely. We provide scalable, tailored workspace solutions for teams of all sizes, from rapid-growth startups to corporate headquarters.

Our dedicated enterprise team offers volume pricing, custom invoicing, and logistical support. Please visit our Enterprise Solutions page to connect with a workspace specialist.