Your statutory rights
Independently of this guarantee, you have the statutory warranty rights against us as the seller. Using them is free of charge. The guarantee does not limit these rights; you are free to choose whether to use your statutory rights or the guarantee.
Guarantor
SUNON(S) PTE. LTD., 64D Kallang Pudding Road, #10-00 Tannery Building, Singapore 349323, Singapore, email: service@sunaofe.com.
What the guarantee covers
We guarantee that the following parts stay free from defects in material and workmanship under normal use, for the period stated, from delivery:
- Office chairs: frame, mechanism, gas lift and base – 5 years.
- Electric standing desks: frame, motors, controller, switches and electronics – 5 years.
- Desktops in laminate, solid wood or bamboo – 2 years.
- Monitor arms – 5 years.
The guarantee applies to products bought from the Sunaofe EU store and delivered to a country of the European Union.
What the guarantee does not cover
- normal wear, for example scratches and dents over time,
- damage from improper use, incorrect assembly or neglect,
- changes to the product that we have not approved,
- damage from extreme temperatures, water or moisture,
- natural differences in the grain and colour of wood.
Transit damage is not a guarantee case: we bear that risk anyway until the goods are handed over to you (Shipping).
What we do in a guarantee case
We repair the affected part or replace it with a new or equivalent part or product. In the first year from delivery, we bear all shipping costs. From the second year, you bear the shipping costs for replacement parts.
How to claim
Write to us within the guarantee period at service@sunaofe.com or through the contact form. Please give your order number, describe the defect and send photos or a video. We will reply with the next steps.
The law of the Federal Republic of Germany applies; mandatory consumer protection rules of your country of residence remain unaffected.